Return & Refund Policy

Novelivo | https://novelivo.com

At Novelivo, your satisfaction is important to us. We want you to shop with confidence, which is why we offer a 30-Day Hassle-Free Return & Exchange Policy.

If you're not completely satisfied with your purchase, you can request a return or exchange within 30 days of receiving your order, with no reason required.

1. 30-Day Returns & Exchanges

We accept return and exchange requests within 30 calendar days from the date your order is delivered.

You may request a return or exchange for any reason, including:

  • The item does not meet your expectations.

  • You ordered the wrong size or color.

  • You changed your mind.

  • You simply no longer want the product.

You do not need to provide a reason for requesting a return or exchange.

2. Return Eligibility

To qualify for a standard return or exchange:

  • The request must be submitted within 30 days of delivery.

  • The item should be unused, unworn, and in its original condition.

  • Original packaging, accessories, tags, and included items should be returned where applicable.

  • Proof of purchase or an order number is required.

If an item arrives damaged, defective, or incorrect, please contact us. These issues will be handled separately, in accordance with applicable consumer protection laws.

3. How to Request a Return or Exchange

To initiate a return or exchange, please contact our customer support team through the contact information provided on our website.

Include the following information:

  • Your order number

  • The item you wish to return or exchange

  • Your preferred resolution (refund or exchange)

Our customer support team will provide return instructions and the appropriate return address.

Please contact us before sending an item back. Returns sent without prior instructions may experience processing delays.

4. Exchanges

We offer exchanges for eligible products within 30 days of delivery.

If you ordered the wrong size, color, or style, you may request an exchange, subject to product availability.

If your requested replacement is unavailable, we can help arrange a return and refund instead.

Any applicable shipping charges for voluntary exchanges will be communicated before you proceed.

5. Return Shipping Costs

For returns due to a change of mind, incorrect size selection, or personal preference, customers are responsible for return shipping costs unless otherwise stated.

If you receive a damaged, defective, or incorrect item, Novelivo will cover reasonable return shipping costs where a return is required.

Please use a trackable shipping service when returning an item, as this helps ensure the package can be located during transit.

We do not charge a restocking fee for eligible returns.

6. Refunds

Once we receive and inspect your returned item, we will notify you of the refund status.

If approved, your refund will be issued to your original payment method.

The time required for the refund to appear in your account may vary depending on your bank or payment provider.

Refunds will include amounts required under applicable law. Any applicable deductions or non-refundable charges will be disclosed in accordance with the terms presented at purchase and applicable law.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact our customer support team as soon as possible.

To help us review the issue, please provide your order number and photographs of the item and packaging, if available.

We will review the situation and offer an appropriate solution, which may include a replacement, exchange, or refund.

Your statutory consumer rights remain unaffected.

8. Non-Returnable Items

Certain items may be excluded from change-of-mind returns where clearly identified before purchase and permitted by applicable law, including:

  • Personalized or custom-made products

  • Perishable goods

  • Items that cannot be returned for health or hygiene reasons once opened, where permitted by law

  • Gift cards

Any product-specific return restrictions will be disclosed before purchase.

These exclusions do not limit rights that customers may have for defective, damaged, or incorrectly supplied products.

9. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order has been dispatched.

If your order has already shipped, you may request a return after delivery under this policy.

10. Contact Us

If you have questions about returns, exchanges, or refunds, our customer support team is here to help.

Store: Novelivo

Website: https://novelivo.com

Thank you for shopping with Novelivo. We appreciate your trust and look forward to serving you again.