Shipping policy

Novelivo | https://novelivo.com

Thank you for shopping at Novelivo! We are committed to providing a smooth and reliable shopping experience for our customers worldwide.

Please review our shipping policy before placing your order.

1. Shipping Destinations

Novelivo offers shipping to the United States and selected international destinations.

Shipping availability may vary depending on the destination, product availability, and applicable shipping restrictions.

If we are unable to ship an order to your location, we will contact you using the information provided at checkout.

2. Shipping Costs

Novelivo offers free worldwide shipping on eligible orders.

Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

Additional customs duties, import taxes, or other government-imposed charges may apply to international orders, depending on the destination country.

3. Order Processing

Once your order has been successfully placed, our team will begin preparing it for shipment.

Orders are processed after payment confirmation and are subject to product availability and order verification.

Processing may be affected by weekends, public holidays, high order volumes, or other operational circumstances.

You will receive a shipping confirmation when your order has been dispatched, where tracking information is available.

4. Shipping and Delivery

We work with shipping partners to deliver orders as efficiently and reliably as possible.

Delivery times may vary depending on your location, shipping carrier, customs procedures, weather conditions, and other circumstances beyond our control.

Any delivery estimates provided during checkout or through tracking services are estimates rather than guaranteed delivery dates, unless expressly stated otherwise.

We will make reasonable efforts to keep customers informed of significant shipping issues.

5. Order Tracking

Once your order has shipped, you may receive a shipping confirmation email containing tracking information.

Tracking updates may not appear immediately after shipment and may depend on the carrier's tracking system.

You can use the provided tracking information to monitor the progress of your delivery.

6. International Shipping and Customs

International shipments may be subject to customs inspections, import duties, taxes, and local regulations.

Unless otherwise stated at checkout, customers are responsible for applicable import duties and taxes imposed by their destination country.

Customs clearance procedures may affect delivery.

7. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you discover an error in your shipping address, please contact our customer support team as soon as possible.

We will make reasonable efforts to accommodate address corrections before shipment. However, changes may not be possible once an order has been dispatched.

8. Delayed, Lost, or Missing Packages

If your shipment appears delayed, lost, or missing, please contact our customer support team.

We will review the available tracking information and, when appropriate, assist with a carrier investigation.

If a package is confirmed lost or was not delivered as agreed, we will work toward an appropriate resolution in accordance with our policies and applicable consumer protection laws.

9. Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact our customer support team with your order number, a description of the issue, and relevant photographs if available.

We will review the situation and assist with an appropriate resolution in accordance with our Refund & Return Policy and applicable laws.

10. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will attempt to accommodate your request if the order has not yet been processed or dispatched.

Once an order has shipped, changes or cancellations may no longer be possible. Returns and refunds will be handled according to our Refund & Return Policy.

11. Contact Us

If you have any questions about shipping, tracking, or delivery, please contact Novelivo through the contact information provided on our website.

Website: https://novelivo.com

Customer Support Email: [Insert your official support email]

We appreciate your trust in Novelivo and thank you for shopping with us.